Refund policy

Kakande Creationz Refund & Return Policy

At Kakande Creationz, your satisfaction is our top priority. If you're not completely in love with your order, we’re here to help make it right.

🕯️ Returns & Exchanges

If you are unsatisfied with your purchase, please contact our Customer Experience Team at support@kakandecreationz.shop within 30 days of receiving your order. Be sure to include your order number and proof of purchase to initiate the process.

To be eligible for a return:

• The item must be unused and in its original packaging

• Your request must fall within the 30-day window

• Return shipping costs are the responsibility of the customer

Once approved, we’ll provide detailed instructions on how and where to send your return.

📦 Damaged or Defective Items

If your product arrives damaged or something doesn’t seem right, please email us within 48 hours of delivery. Include:

• Clear photos of the issue

• A brief description of the concern

• Your order number

This helps our team assess and resolve the issue as quickly as possible.

❗Final Sale Items

Please note the following items are final sale and not eligible for return or exchange:

• Discontinued collections

• Limited edition or vault-release items

• Gift cards

For all inquiries, feel free to reach out we’re happy to support you on your self-care journey.

Thank you for choosing Kakande Creationz